Hi, Nayan here from Webbotify – I wanted to inform you about some recent product changes we have just released!
Agent Dive In
Now, agents/administrators can immerse themselves directly into the conversation. If the user is online, a pop-up message and sound alert will be triggered to notify the user. Alternatively, an email update will be dispatched.
You can locate this feature on the chat history page
Desktop Notification
Upon receiving a human handoff request, an email and desktop alert will be dispatched to all connected devices and team members. This ensures that your user's requests will not go unnoticed.
To activate desktop alerts, you need to enable human handoff first.
User online status
Now, in the chat history, you can observe the user's status and last active time. The user's status is dynamically updated in real-time on your chat history page.
